Refund Policy

New HydroJug merchandise can be considered for a mailed return whether or not it has a defect. We also accept requests to exchange an eligible item.

When to ask

Contact us within 30 calendar days after delivery to request review. Damage, a defect, missing components, an incorrect item, or a meaningful mismatch with its description can be reported. A non-defective purchase may also qualify after a change of mind or selection mistake if it remains new, unused, and in original condition. Applicable non-waivable rights are unaffected.

Approval comes before mailing

Send the order number, checkout email, and reason to sanjaykhan85098@gmail.com; for a problem item, include photos or video and keep its packaging and parts. Wait for approval before sending anything back. We will confirm the correct return destination and instructions; the Contact Us mailing address is not automatically a return facility.

The included return label

Returns travel by mail. A free prepaid return label is included inside the original package. After approval, follow our instructions and use that enclosed label without paying its return postage. Contact us if the label was missing or has been lost. No restocking fee applies.

Exchange and refund timing

Exchanges depend on review and available stock. Once a refund is approved, we process and initiate it to the original payment method within 10 days. Your bank or payment provider may take additional time to post the credit.